Spa arrival and visiting instructions
Please arrive wearing your mask (essential) to the spa front door entrance to the right of the hotel 10 minutes before your treatment time. Bring your confirmation email and ensure consultation form has been filled out online. Your therapist will open the spa door for you and you will be asked to sanitise your hands.
You will be then brought to your treatment room where your therapist will discuss your treatment with you before leaving for you to change.
After your treatment you will be offered a glass of water in your treatment room and left to relax for a few moments before being brought to check out.
Special Health Considerations
If you have health concerns or are pregnant, please be sure to notify our Spa staff when booking your treatment. Prior to each treatment, guests are required to complete a consultation form. We have specifically designed treatments for expectant mothers who are in their 2nd or 3rd trimester.
Cancelling A Spa Reservation
We request that all guests using the spa extend a 48 hour cancellation notice. As a therapist has been allocated to perform your treatment, a service fee will be charged on any treatments not cancelled 48hours in advance by email.
Late Arrival Time
We ask that you arrive at 10 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the Spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.